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Frequently asked questions
Goodfood is a weekly grocery delivery service. We offer a once-a-week subscription service where we deliver all the fresh ingredients you need to make delicious meals at home, in exactly the right proportions. We’ve designed the experience to teach you fun new recipes, discover new ingredients (some can be hard to find!), save prep time and also reduce unnecessary waste. By letting us shop for you, we can bring you fresher and higher-quality food than what's sitting on supermarket shelves, and for better prices!
What comes with each delivery?
Your Goodfood delivery comes with all the raw ingredients you need to cook delicious meals for the week, in exactly the right portions. Each recipe is designed to be a well-balanced, healthy meal that includes protein, veggies and carbs. In addition, each delivery comes with beautifully printed recipe cards and step-by-step instructions.

How do I know which recipes I'm getting?
Our culinary team curates awesome recipes for your box each week based on your taste preferences. We then send you an email with details about the recipes. If you'd like to skip the week free of charge or swap your selection, you can do so at any time before 11:59pm (EST) on Wednesdays (for deliveries on Sundays, Mondays, Tuesdays, and Wednesdays) and 11:59pm (EST) on Saturdays (for deliveries on Thursdays, Fridays and Saturdays) by visiting "your selection" in the member section of the website.

Have questions about the recipes or need advice making up your mind? Email!

How long will my food stay fresh for?
Our meals are designed to stay fresh for up to a week following the delivery of your box.

The Meats and Poultry in your delivery are all marked with a 'best before' date on the packaging. You may need to freeze them if you don't plan on cooking them within that timeframe.
*Note: due to COVID-19 and the impact it has imposed on the farming industry, you may receive frozen meats and poultry. Please follow the label instructions on when to consume.

Fish and Seafood products should be cooked within the first 3 days following your delivery.

I have a serious food allergy, should I order from Goodfood?
We take great care to ensure that all of our food is prepared safely; however, all of our boxes are assembled in the same processing facility. As a result, we do not recommend you order a Goodfood box if you have a serious food allergy.

What should I do with the Goodfood packaging after I receive my order?
Nothing in your Goodfood box needs to end up in the trash !

1. The cardboard box, insulation liner, bags, bottles and baskets are made of recycled materials and are entirely recyclable - just drop them in your recycling bin

2. The solution in the ice packs is a water and salt gel designed to get colder than ice. Pop them in your freezer for future uses, or cut ends off and discard solution; recycle plastic.

Where do you deliver?
We deliver in Quebec, Ontario, Manitoba, Saskatchewan, Alberta, British Columbia and the Maritimes. In doubt, contact us and we will be happy to help! If we are not available in your area yet, email and we'll let you know as soon as we launch in your city.

Will my food stay fresh in transit?
Absolutely ! Each box is carefully packaged to stay fresh for up to 24h to 48 hours after your delivery arrives. For best results, put the contents of your box in your refrigerator as soon as you can.

What happens if I am not home at the time of delivery?
To ensure every member receives their order between our delivery hours of 9 AM and 8 PM, the driver’s route is meticulously planned. You are not required to be home to receive the delivery so should you wish to step out, feel free to do so! You can leave delivery instructions so that in such cases, the driver knows where to leave the box.

Does my subscription auto-renew?
Yes, we will send you weekly deliveries, but there is no minimum commitment. You can skip a delivery or cancel your subscription at any time before the weekly cutoff.

When is the weekly cutoff time for cancelling or skipping a scheduled order?
Wednesdays before 11:59pm (EST) for deliveries on Sundays, Mondays, Tuesdays, and Wednesdays. Saturdays before 11:59pm (EST) for deliveries on Thursdays and Fridays.

How do I skip a week?
You may skip a week if you are going on vacation or do not want a delivery for any reason. To do so, simply visit your weekly selection in the member section of the website and click “skip this week”

It is important to note that there are specific days of the week by which this must be completed to assure your request is treated. No changes can be made after these days.
For deliveries on Sundays, Mondays and Tuesdays : you must skip before 11:59 pm EST on Wednesday
For deliveries on Thursdays and Fridays: you must skip before 11:59 pm EST on Saturday.

Is there a minimum subscription length?
There is no minimum subscription length, and you can cancel at any time before your weekly cutoff.

Is my credit card information secure?
Our payment processing is managed by Stripe, one of the largest online payment processors. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Stripe manages billions of dollars in online payments annually, and is our partner of choice to ensure the security of your payment information.

Do you have vegetarian recipes?
Yes we do! Look for vegetarian symbols in the picture of each recipe.

Are there ever weather related delays?
Unfortunately when the weather is bad Goodfood deliveries can be delayed. In certain rare instances, some deliveries may need to be pushed a day later for the safety of our delivery partners. If you have any questions, don't hesitate to reach out to our Member Happiness team.

Are the vegetables and herbs pre-washed?
No. There are some items that we send that are pre-washed by the purveyor (i.e: baby spinach) but we highly recommend washing all vegetables and herbs before using them in the cooking process!

How do I cancel my subscription?
You can cancel your subscription by contacting our Member Happiness Team on our live chat or phone at 1-855-515-5191 (Monday - Thursday 8AM-8PM, Sunday 9AM-5PM)

Why is our fish and seafood previously frozen?
Our chefs believe that flash-frozen fish results in better quality than fresh fish.
We work with fisheries that practice flash-freezing, to ensure that the fish is frozen at the peak of freshness. Our fish is frozen rapidly soon after it is caught, often times directly on the boat within minutes of being caught.

Because it is frozen very quickly, flash-frozen fish is often higher quality than fresh fish, which may have been sitting on ice at the supermarket for a few days before it was sold.
Our shipping boxes are designed to keep your meals fresh (refrigerated), so it's possible that your fish may arrive partially defrosted. If that happens, simply leave the fish in your fridge overnight to let it fully defrost before cooking.

Can we get COVID-19 from the food you send?
According to the Canadian Food Inspection Agency, there are no reported cases or evidence of food or food packaging being associated with the transmission of COVID-19.

Having said that, we have worked closely with the Canadian Health and Safety Authorities to implement the highest safety standards in our facilities to keep our employees and members safe during this time.

How do I wash/sanitize my products when I receive my Goodfood box?
We ensure best practices in the end to end delivery of your box by introducing a contactless drop-off. It is advised that once you have your box, as a precautionary measure, wipe off the surface with a disinfectant wipe. For perishables, simply put the items directly in your refrigerator (not on your tables and counters), and then thoroughly wash your hands. Remove outer packaging and throw it directly in the trash before placing items in your refrigerator. Wipe any surfaces that have been touched by grocery bags or packaging. As usual, we always recommend washing the vegetables and fruits before consumption.

What precautionary measures are you taking inside your facility regarding COVID-19?
We've successfully secured additional masks, eyewear protection, and safety barriers for the essential service employees in our facilities. Additionally, we have hired nurses and a security team to ensure the best possible health screening for our employees and to reinforce social distancing measures inside and outside of our facilities for the health and safety of our teams and our members. In the event that an employee exhibits symptoms, they are advised to self-isolate as per Health Canada guidelines.