Goodfood knows you care how information about you is used and shared, and we appreciate your trust
accepting the practices described in this Privacy Notice. You can browse our site without telling us who you
are or revealing any personal information about yourself. Once you give us your personal information, you are
no longer anonymous to us. If you choose to provide us with personal information, you consent to the transfer
and storage of that information on our servers located in North America. We are hosted by Google Cloud and our
servers are located on the east coast of the United States of America.
What Personal Information About Customers Does Goodfood Gather?
The information we learn from customers helps us personalize and continually improve your shopping
experience at Goodfood. Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our Web site or give
us in any other way. You can choose not to provide certain information, but then you might not
be able to take advantage of many of our features. We use the information you provide for such
purposes as responding to your requests, customizing future shopping for you, improving our
stores, and communicating with you, but we respect your privacy when we market our products and
Automatic Information: We receive and store certain types of information
whenever you interact with us. For example, like many Web sites, we use "cookies," and we
obtain certain types of information when your Web browser accesses Goodfood.
Certain information, although convenient for identification, is voluntary. It is up to you
whether you want to provide this or other suitable identification, subject to any legal
We collect, use and disclose personal information only for purposes that a reasonable person
would consider appropriate in the circumstances.
How Does Goodfood Handle Cookies?
Cookies are small files that we transfer to your computer’s hard drive through your Web browser,
to enable our systems to recognize your browser and to provide features such as personalized
greetings, and storage of items in your Shopping Cart between visits.
The "help" section of the toolbar on most browsers will tell you how to prevent your browser
from accepting new cookies, how to have the browser notify you when you receive a new cookie,
or how to disable cookies altogether. Additionally, you can disable or delete similar data used
by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the
essential features, we recommend you leave them turned on. For instance, if you block or
otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed
to checkout, or use any Goodfood products and services that require you to sign in.
Third-Party Data Collection Technology
We use third-party, interest-based advertising services to serve ads on our behalf across the
Internet. These third-party services display ads tailored to your individual interests based
on how you browse and shop online. We allow third-party companies to collect certain
information when you visit our website, this information is used to serve ads for our products
and services when you visit this website or other websites. These third-party services use
non-personally identifiable information (such as click stream information, browser type, time
and date, subject of advertisements clicked or scrolled over, device and platform information,
cookie and session IDs) and personally identifiable information (such as an IP address) during
your visits to this and other websites to provide advertisements about goods and services
believed to be of greater interest to you. These services typically collect this information
using a cookie or a third party web beacon or clear gif. We do not currently respond to or
process do no track signals from web browsers.
Does Goodfood Share The Information It Receives?
Information about our customers is an important part of our business, and we’re not in the
business of selling it to others. We share customer information only as described below.
Third-Party Service Providers: We employ other companies and individuals to perform functions
on our behalf but, we do not sell to third parties any Personal Information. Examples include
fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive
information from customer lists, analyzing data, providing marketing assistance, processing
credit card payments, and providing customer service. They have access to personal information
needed to perform their functions, but may not use it for other purposes.
Business Transfers: As we continue to develop our business, we might sell or buy stores,
subsidiaries, or business units. In such transactions, customer information generally is one of
the transferred business assets but remains subject to the promises made in any pre-existing
Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely
event that Goodfood or substantially all of its assets are acquired, customer information of
course will be one of the transferred assets.
Protection of Goodfood and Others: We release account and other personal information when we
believe release is appropriate to comply with law; enforce or apply our Conditions of Use and
other agreements; or protect the rights, property, or safety of Goodfood, our users, or others.
This includes exchanging information with other companies and organizations for fraud
protection and credit-risk reduction. Obviously, however, this does not include selling,
renting, sharing, or otherwise disclosing personally identifiable information from customers
for commercial purposes in violation of the commitments set forth in this Privacy Notice.
With Your Consent: Other than as set out above, you’ll receive notice when information
about you might go to third parties, and you’ll have an opportunity to choose not to share the
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets
Layer (SSL) software, which encrypts information you enter.
It’s important for you to protect against unauthorized access to your password and your
computer. Be sure to sign off when you’ve finished using a shared computer.
As discussed above, you always can choose not to provide information, although it might be
needed to make a purchase or to take advantage of additional Goodfood suite features.
You can add or update certain information on pages such as your personal account information,
profile and measurements.
If you don’t want to receive e-mail or other mail from us, please email us so we can further
assist you. (If you don’t want to receive Conditions of Use and other legal notices from us,
such as this Privacy Notice, those notices still will govern your use of Goodfood, and it’s
your responsibility to review them for changes.)
We keep the personal information we collect about you strictly confidential. Only authorized
personnel have access to this personal information.
What About Third-Party Advertisers And Links To Other Web Sites?
Our site may include third-party advertising and links to other Web sites. We do not provide any
personally identifiable customer information to these advertisers or third-party Web sites.
These third-party Web sites and advertisers, or Internet advertising companies working
on their behalf, sometimes use technology to send (or "serve") the advertisements that appear
on our Web site directly to your browser. They automatically receive your IP address when this
single-pixel gifs), and other technologies to measure the effectiveness of their ads and to
personalize advertising content. We do not have access to or control over cookies or other
features that they may use, and the information practices of these advertisers and third-party
Web sites are not covered by this Privacy Notice. Please contact them directly for more
information about their privacy practices. In addition, the Network Advertising Initiative
offers useful information about Internet advertising companies (also called "ad networks" or
"network advertisers"), including information about how to opt-out of their information
Which Information Can I Access?
Goodfood gives you access to a broad range of information about your account and your interactions
with Goodfood for the limited purpose of viewing and, in certain cases, updating that
information. This list will change as our Web site evolves.
Are Children Allowed To Use Goodfood?
If you’re under 18, you may use Goodfood only with the involvement of a parent or guardian.
If you choose to visit Goodfood, your visit and any dispute over privacy is subject to this
Notice and our Conditions of Use, including limitations on damages, arbitration of disputes,
and application of the law of Canada. If you have any concern about privacy at Goodfood,
please contact us, and we’ll try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change
also. We may e-mail periodic reminders of our notices and conditions, unless you have
instructed us not to, but you should check our Web site frequently to see recent changes.
Unless stated otherwise, our current Privacy Notice applies to all information that we have
about you and your account. We stand behind the promises we make, however, and will never
materially change our policies and practices to make them less protective of customer
information collected in the past without the consent of affected customers.
Examples Of Information Collected
Information You Give Us:
You provide most such information when you search, buy, post, participate in a contest or
questionnaire, or communicate with customer service. For example, you provide information when
you search for a product; make an order; provide information in Your Account (and you might
have more than one, if you’ve used more than one e-mail address when shopping with us);
communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry
form; compile Wish Lists; and provide and rate reviews, when applicable. As a result of those
actions, you might supply us with such information as your name, address, and telephone number;
credit card information; names of people to whom purchases have been shipped, including address
and telephone number; content of reviews and e-mails to us; and financial information.
You may withdraw, verify accuracy or change some information you give us at any time, provided
there are no legal requirements to prevent this, by sending an e-mail to firstname.lastname@example.org.
Examples of the information we collect and analyze include the Internet protocol (IP) address
used to connect your computer to the Internet; login; e-mail address; password; computer and
connection information, such as browser type, version and timezone setting, browser plug-in
types and versions, operating system, and platform; purchase history, which we sometimes
aggregate with similar information from other customers to create features such as “Popular
Products” Lists; the full Uniform Resource Locators (URL) clickstream to, through, and from
our Web site, including date and time; cookie number; products you viewed or searched for; and
the telephone number used to call our customer service number. We may also use browser data
such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on
certain parts of our Website for fraud prevention and other purposes. During some visits we may
page response times, download errors, length of visits to certain pages, page interaction
information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from
Information From Other Sources:
Examples of information we receive from other sources include updated delivery and address
information from our carriers or other third parties, which we use to correct our records and
deliver your next purchase or communication more easily.
Information You Can Access:
Examples of information you can currently access easily at Goodfood include up-to-date
information regarding recent orders, personally identifiable information (including name,
e-mail, password, communications preferences, address book), payment settings (including credit
card information, gift certificate, gift card, and check balances), e-mail notification
settings, Wish Lists, and recommendations.