This agreement (the “Agreement”) is a contract between you (“you”) and Goodfood Market
Corp. (“Goodfood”, “us”, “we”, “our” or the “Company”) concerning the conditions associated
with the ordering and receiving of ingredients or recipes, content or other products (the
“Products”) (the “Meal Delivery Service”) made available through your use of the website
“makegoodfood.ca”, any subdomain and any other platform (including any mobile applications)
in relation thereof (the “Website” and together with the Products and the Meal Delivery Service,
the “Service”). Please read all of the following terms and conditions carefully before using the
By accessing the Website, using the Service or selecting “I Agree” upon creating your Goodfood
Account (as defined below), you agree to all the terms and conditions stated in the Agreement.
If, at any time, you do not or cannot agree to the terms of the Agreement, you must cease using
the Service by cancelling your Subscription in the manner described herein.
The term “Residents of Québec” refers to residents of Québec who enter into a contract to
which the Consumer Protection Act (Québec) applies.
Eligibility for use of the Services and Placing an Order
The Services are not targeted toward or intended for use by anyone under the age of 18. By using
the Services, you represent and warrant that you (a) are 18 years of age or older, (b) have not
been previously suspended or removed from the Service, or engaged in any activity that could
result in suspension or removal from the Service, (c) do not have more than one account to use
the Services (a “Goodfood Account”), and (d) have full power and authority to enter into the
Agreement and in so doing will not violate any other agreement to which you are a party.
We continually test new features, functionalities, services, user interfaces and products that we
are considering incorporating into Service. We reserve the right to include or exclude you from
these tests without notice.
Terms of Sale
The services are offered by way of a subscription (the “Subscription”). When you register for a Subscription, you agree that: (1) Goodfood (or a third
party payment processor authorized by us) is authorized to charge you credit card for your
Subscription, and that we are authorized to charge you until such time that your Subscription is
cancelled, (2) should you wish to “skip” a week or cancel your subscription, you must provide us
notice on: (i) Wednesday before midnight if your delivery is scheduled on Monday, Tuesday or
Wednesday, or (ii) Saturday before midnight if your delivery is scheduled on Thursday and
Friday, otherwise you will receive the Service as scheduled, (3) the amount you will be charged
per week may change if you modify your plan selection, benefit from a Special Offer or the
application of Credits, or if there are changes to applicable taxes or other charges, (4) the purpose
of the Service is to provide you with the ingredients and instructions to prepare a variety of recipes which change from week to week; and (6) to receive promotional information regarding the Service.
All prices are shown in Canadian dollars (and are exclusive of applicable taxes).
We accept no liability to complete any transaction which cannot be cleared by our payment
processor, whether because there are no sufficient funds available on your credit card or
otherwise. If such situation would occur, you will receive an error message and the transaction
will be denied. Moreover, we may suspend your Goodfood Account and contact you so you can
provide us with valid alternative credit card information. Such suspension shall not relieve you
from your obligation to pay any fees owed to us.
Please consult your Goodfood Account for more information on the pricing and features of our
different Subscription plans. You acknowledge being bound by the terms and conditions of the
Subscription plan you have selected.
If you are dissatisfied with any Product you have received in your box, please contact us at
firstname.lastname@example.org within five (5) days of receiving your order. We will provide a Credit
(as defined below) to your Goodfood Account for the Products you are not satisfied with. We
may require you keep the item or provide photographic documentation of the item you are
You are responsible for inspecting items upon their delivery for any damage or other issues
including but not limited to the freshness of the Products you receive. Ingredients should be
delivered to you in a cool and refrigerated condition, below 4°C. Although unlikely, if you have
any reason to believe that a Product in your delivery is not suitable for consumption, please
contact us immediately at email@example.com.
We do not currently deliver meal ingredients to every region in Canada. You can find out if we
ship to your area by signing up and you will be notified once we start shipping to your specified
Goodfood generally uses third party services for shipping and therefore all Products purchased
are made pursuant to a shipment contract whereby the title to and the risk of loss of such
products passes to you upon delivery of the products to you. Following the delivery, the
condition and consumption of the Products are at your own risk, and you are solely responsible
for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of
the Products. Goodfood is not responsible or liable for any action(s) or inaction(s) of such third
parties and/or its agents, and shall not be liable for any delay or loss of any kind, which occurs
while a shipment is in custody or control of a third party.
Shipping times and dates are estimates and actuals may vary due to weather conditions and other
factors, some of which may be outside of our control. If there are events beyond our control that interfere with our ability to deliver the Products to you on your scheduled delivery day, we will
attempt to deliver your Products on the following day. In the event that we remain unable to
deliver your Products on the day which follows your original scheduled delivery day, we will
issue you a Credit for the purchase price of that delivery. You are responsible for the purchase
price of the Products if we are unable to make your delivery at your confirmed address at the
specified time due to reasons caused by you.
We consider the Products delivered when the third party courier service arrives, and surrenders
custody of the Products in accordance with the delivery instructions you have specified in your
Goodfood Account. We will presume that any individual present at the location specified in the
delivery instructions is authorized to receive the delivery on your behalf. If there is no individual
present at the location specified in the delivery instructions we will leave the package unattended
at the address or location you have specified. You are responsible for insuring the clarity and
completeness of the delivery instructions provided to us.
You are responsible for inspecting all Products you receive from us for any damage or other
issues upon their delivery to you. You are solely responsible for determining the freshness of the
Products you receive. You should use a thermometer to confirm that the internal temperature of
any meat, poultry, fish, seafood or other perishable ingredients are in cool and refrigerated
condition, below 4°C. Should the Products not be fresh upon their delivery to you, please let us
know and we will handle the matter in accordance with our return policy.
Our boxes include insulated liners and iced gel packs that keep your ingredients cold and fresh
for up to 24 hours after your delivery arrives. You are responsible for the Products as of the moment when the courier
gives up custody of the Products in accordance with the instructions in your Goodfood Account.
You are responsible for a Product degradation as a result of any events (including the passage of
time) after the delivery of the Products. Please keep in mind season and temperatures in your
area at the time of delivery and plan deliveries and storage accordingly.
Upon reception and following inspection of any delivered Products, you must immediately
refrigerate all perishable items and are responsible for following refrigeration, food safety, safe
food handling instructions and food consumption recommendations from the Ministry of
Agriculture, Fisheries and Food of Quebec (MAPAQ) (or in Ontario, Ministry of Agriculture,
Food and Rural Affairs, OMAFRA) & Canadian Food Inspection Agency (CFIA) to reduce risks
of foodborne illnesses including such recommendation for at-risk groups (i.e. for pregnant
women, young children, elderly and individuals with compromised immune systems). You
should use a food thermometer to ensure that all meat, poultry, fish, seafood and other applicable
items are cooked at recommended internal temperatures.
We may from time to time designate certain locations as “pick-up points” where you can collect
the Products. Should you chose to receive your Products at a pick-up point, we will consider the
products delivered when they are made available to you for pick-up at the specified pick-up
point. You are responsible for collecting your Products within the timeframe specified in your
We may occasionally offer new or existing customers a promotional offer in connection with
their use or potential use of the Services or the purchase of Products (each a “Special Offer”).
The terms of a Special Offer shall be contained or otherwise transmitted therewith and otherwise
governed accordingly. From time to time, a Special Offer may consist of a promotion for free
meal(s) upon the opening of Goodfood Account or re-subscribing to a Subscription (a “Free
Meal Special Offer”).
Should you take advantage of a Free Meal Special Offer,
and such Free Meal Special Offer ends, you acknowledge and agree that we (or our third-party
payment processor) will begin billing your designated payment method on a
recurring basis for your Subscription (plus any applicable taxes) for as long as
your Subscription continues, unless you cancel your Subscription prior to the end of the Free
Meal Special Offer. Instructions for canceling your Subscription are described in herein. Please
note that you may not receive a notice from us that your free meal special offer has ended or that
the fully paid portion of your Subscription has begun.
As a result of certain situations, we may issue you credits of a promotional value that will be
automatically applied to future purchases made by way of your Goodfood Account or otherwise
applied to your Subscription, as applicable (the “Credits”). Credits, are promotional in nature,
are not transferable, may only be redeemed as instructed by us and are not exchangeable for cash
or other property.
Credits only remain available if you maintain both an active Goodfood Account and an active
Subscription. Cancelling your Subscription or Goodfood Account will result in the cancellation
of your Credits. You may only redeem Credits after they are applied to your Goodfood Account.
Any decision made by us regarding a dispute as to your Credit balance is final.
You may cancel your Goodfood Account or your Subscription at any time by contacting our
Member Happiness Team either via our live chat, by email (firstname.lastname@example.org) or by
phone at 1-855-515-5191 (Mon-Fri 8AM-8PM, Sat-Sun 9AM-5PM). The Company also reserves
the right to suspend or end the Service if you in breach of the Agreement, or for another serious
Disclaimer of Warranty and Limitation of Liability
EXCEPT FOR RESIDENTS OF QUÉBEC, TO THE FULL EXTENT ALLOWED BY
APPLICABLE LAW, COMPANY’ WARRANTIES AND REMEDIES (IF ANY) EXPRESSLY
SET FORTH HEREIN ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTE, CUSTOM, ORAL OR WRITTEN STATEMENTS OR OTHERWISE,
INCLUDING, BUT NOT LIMITED, TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY, AVAILABILITY, PERFORMANCE, COMPATIBILITY, FITNESS
FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE
WITH DESCRIPTION AND NONINFRINGEMENT, ALL OF WHICH ARE EXPRESSLY
EXCEPT FOR RESIDENTS OF QUÉBEC, TO THE FULL EXTENT ALLOWED BY
APPLICABLE LAW, IN NO EVENT SHALL COMPANY AND ITS SUPPLIERS OR
LICENSORS HAVE ANY LIABILITY, WHETHER BASED IN CONTRACT, DELICT OR
TORT (INCLUDING NEGLIGENCE) OR STRICT LIABILITY, FOR INCIDENTAL,
INDIRECT, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR
FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS OR GOODWILL, LOSS OR
CORRUPTION OF, OR UNAUTHORIZED ACCESS TO, OR DISCLOSURE OF
INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF
THE SERVICE, WHETHER FORESEEABLE OR NOT, AND EVEN IF COMPANY HAD
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT
COMPANY IS FOUND LIABLE TO PAY YOU ANY DAMAGES, COMPANY’S TOTAL
CUMULATIVE LIABILITY TO YOU UNDER THE AGREEMENT SHALL NOT EXCEED
$100. THE ABOVE LIMITATIONS OF LIABILITY WILL NOT BE AFFECTED IF ANY
REMEDY PROVIDED HEREIN SHALL FAIL ITS ESSENTIAL PURPOSE.
You agree to defend, indemnify, and hold Goodfood harmless, its officers, directors, affiliates,
employees and agents, from and against any claims, liabilities, damages, losses, and expenses,
including, without limitation, reasonable legal and accounting fees, arising out of or in any way
connected with your access to or use of the Service as well as the Goodfood Account in relation
Goodfood may amend the Agreement or any section of the Agreement, in whole or in part, at
any time. Each such amendment (i) will be communicated to you at least 30 days before its
coming into force; (ii) set out the new section only, or an amended section along with the section
as it read formerly; (iii) set out the date the amendment comes into force; and (iv) if the
amendment entails an increase in your obligations or a reduction in Goodfood’s obligations, give
you the right to refuse any amendment and terminate the Agreement without cost, penalty or
cancellation indemnity by sending Goodfood a notice to that effect no later than 30 days after the
amendment comes into force. In order to send such a notice, click on the “I Do Not Agree”
when the amendment is communicated to you. Refusing an amendment entails the termination of the Agreement, the automatic deactivation of your Goodfood Account and denial of access to the
The Agreement is shall be governed by and construed by the laws of the Province of Quebec,
Canada and the laws of Canada applicable therein. Parties hereby irrevocably submit and attorn
to the jurisdiction of the Courts of the district of Montreal, Province of Quebec.
The Agreement is the entire and exclusive agreement between Goodfood and you regarding the
Service, and the Agreement supersedes and replaces any prior agreements between the Goodfood
and you regarding the Service. Except that the Agreement may be supplemented by the terms of
any Special Offer we may make to you.
You shall not assign or otherwise transfer the Agreement or any of its rights or obligations
hereunder to any third party without our prior written consent which consent is within our sole
discretion. No assignment or delegation by you shall relieve or release you from any of its
obligations under the Agreement. Subject to the foregoing, the Agreement shall be binding upon,
inure to the benefit of, and be enforceable by each of the Parties and their respective successors
and assigns. Goodfood shall be allowed to assign the Agreement to any third party without
requiring your consent.
Nothing in the Agreement shall constitute a partnership or joint venture between you and the
If a particular provision of the Agreement is held to be invalid by a court of competent
jurisdiction, the provision shall be deemed severed from the Agreement and shall not affect the
validity of the Agreement as a whole.
The Parties have expressly requested that the Agreement be drawn up in English and that all
modifications thereof can be made in this language.
If you have any concern, question or complaint regarding the Agreement, please contact us at:
Goodfood Market Corp.
4600 rue Hickmore
Montréal, Québec H4T 1K2 Canada
1-855-515-5191 (Mon-Fri 8am-8pm, Sat-Sun 9am-5pm)
The current Agreement last update was on August 30 th 2018.